Beyond bad service

On the 09/02/15 I paid and left my TV at Hi-Fi Corp Southgate, where I received the worst service from Anna, who acted like she owns 51% shares of Hi-Fi Corp. On the 12/02/15 I still did not receive follow-up with regards to my TV being collected for repairs from this branch as Anna has indicated, I then launched a complaint on HelloPeter, only after this, I got a call from Elvis, who reassured me that by Friday, 13/02/15, I will receive an sms to confirm that my TV has been collected for repairs. Today after 72 hours of failing to honor their promise I called this branch, spoke to Thato, who said he will redirect my call to Rachel, however I was transferred to Branch Manager Julianne Pillay, whom I narrated my anguish, and she was not at all any helpful on the phone, I then said to her \prepare my TV and my refund