Being mum on broken bed delivered

That one star is for a prompt delivery, purchased my bed on the 31/12/2024 and it was delivered on the 3/1/2025. I was still home for holidays, my sister received the bed for me, had it against the wall until I was back.

Excited to make my new bed, as I try to lay it down properly the wheel comes off, then when I check; it actually came off with that plastic thing it is attached with from the base. Same day I tried contacting them on the 7/1/2024 they only acknowledged my complaint following day the 8/1/2024, giving me a reference number to this day the 14/1/2024 no one has called or texted regarding the way forward.

I'm an online shopper, cause I like the convenience that comes with it but I have never experience something like before. This got to be the ****tiest customer service ever. I regret not reading reviews before buying, usually that's how I decide whether or not shop online.

My advice don't buy nothing from hifi corp online, I have a bed that I can't use, and they won't fix or exchange it.