BAD SERVICE when buying a R10 000.00 TV!

Hi Fi Corporation,Beacon Bay - 17/01/2016.I advised them that I was awaiting insurance pay out for a broken TV but would require a bigger TV - HI Finance.They advised that I would have to come back on 18/01/2016.The gent who helped on 17/01/2016 gave me the wrong price of the TV as a staff member told me on 18/01/2016 that he is merely a rep, why is interaction with customers happening then if he does not have the correct info?I then stood at the counter waiting for assistance on 18/01/2016 and was sent from pillar to post until someone the time to do my application-2 hours later it was completed and they would send through the verification items to head office.I was advised that I could collect my TV that evening. I called at 4pm and was advised that their system was down but I needed to sign documents to send through to Head Office which I did after work- they couldn't print it because their system was off! Wasted trip.They would email it to me on 19/01/2016.I called the Head office and notified them of this. I called the branch an hour ago and they assured me that it would be sent immediately and nothing has arrived. WHEN WILL I GET A TV? CUSTOMER SERVICE COULD HAVE SAVED THIS!!