Bad Service (Refund)

3 laptops were booked with a R350 each due to that they were out of guarantee on the 13/03/2018 hence ever since this were not booked to the relevant suppliers, No follow up (Phone call or sms) was presented to me. So I decided to make a follow up myself since I called one of the technicians at Hifi Corporation (Jabulane)by the name of Dudu, She told me that she was busy trying to contact the suppliers but i was so much disappointed when she mentioned to me that the supplier was Mastercare. So on the 7th April 2018 I decided to collect my items using my time, transport, money, Unfortunately the Technician by the name of Godfrey was not available that day on Saturday, I called to speak with the Branch Manager by the name of Zen. I simply asked for my items and my refund but he refused telling me that they should call the head office first for authorization and promised to investigate. I spoke to him that I cannot manage to come to the store due to that I have commitments else were and need to send this items to Unsure Services or Reddington on Monday but still he refused so I left. On sunday I got a call from Godfrey at 12 to come to Hifi-Corp and collect the units with the refund since they were closing at 2 oclock, question?does it mean I dont do anything at all or maybe I am useless to them. I think I lost my slip so does it mean that I will not be funded my refund. Bad Service ever I received in Hifi-corporation Jabulane