Bad service- no communication- false advertising

Very unhappy with the Hifi Corporation Online service - ordered an item on 17 May 2020 online. After visiting a branch I were advised to order this item online. The item did not show as unavailable so I ordered and paid. The I received my tracking nr which just showed as order received. Phoned the call center , and were told to just wait for my order. Then a week later I had to phone again just to be told that they will ask head office to phone me which up to date I have not heard from. I then phoned for a 3rd time and launched a official complaint, but even then without any communication from Head Office received an email that the case were closed. Then I phoned the branch who advised me to buy the item online - only then to hear they do not have stock and do not know when they will have stock. I really want to support companies that were badly hit by Covid - the least they can do... COMMUNICATION!!!!!!!

Order nr: *** ***

Now I have to phone and arrange for a refund?!