Bad service from start to end

After receiving a Microwave that had been sent in for warranty repairs back with more damage than it went in with, a day less than a month after it was booked in, I contacted the branch manager, Regan, and we agreed my Microwave would be swapped out for a new unit. I sent Regan my contact details and the Microwave Proof of Purchase and serial number.<br> <br> When I arrived at the branch, Kagiso and Regan confirmed the additional problem with the unit, and on top found additional physical damage on the replaced part. They then informed me they could not swap out the unit because it was no longer manufactured. Why Regan didn't phone me and tell me this I do not know (I'd sent him all relevant details), but it turned into a drawn out affair with bad attitude and service from HiFi corp staff, and took so long that I was late picking up my daughter from school on a rainy and cold day.<br> <br> I've been told that nothing will come of this as you have no liability under the CPA, despite the terrible service, so I have no expectations other than to express my disappointment in HiFi Corp. I've sent you the full story via your \Contact Us: section on your website."