Bad Service!!!

HiFi corporation thank you for your assistance in making my lock down a hellish experience. I bought my dream TV from you last year January which was a runaround in its own right. I had phoned in and asked if they still had TV's in stock as advertised online. I was informed they do, so I requested they hold a TV for me as I was on my way and would only reach the store an hour later. I was informed this was no issue. However, when I arrived the TV's had magically disappeared. And I was informed I needed to drive to Cape Gate branch from the N1 city branch I was at. This was not going to happen and I had to have words with the management. To which one lucky employee had to use the company car to collect my TV. So great start, but I got my TV, I just wish this was the last of my issues. Knowing how stories go. This was not the case. This morning my precious TV froze up and refused to let me navigate anywhere other than home screen. I contacted the lovely people from HiFi corporation N1 city from where my baby came into my life. After speaking to the 4th person they informed me there is nothing they can do, I should have bought the extended warranty. This is when I had to say hold up Karen you never offered me the extended warranty, to which she told me I need to speak to Head office. Typical Karen. So I phoned head office, and they were closed, no one was there to help me. Eventually I got hold of their live customer service chats on their website. After a loooong back and forth the conclusion was still there was nothing they can do. The fact of the matter is why did you not offer me this in the beginning. And I am a customer with TV issues. This should scream I might need a new TV. I'm shocked that they didn't even offer to look at it, to see if it can be repaired, and then quote me on repairs. Or try show help that when I purchase a new TV they would be who I come to. But no. Solid team effort on losing a customer. HiFi Corp HiFi Corp Hi-fi Corporation