Bad service experience...

Recently bought 2 Samsung phones.. 1. Second Son card was not included in the phone by the sales agent. 2. On day 16 ; seond phone A12 wouldn't charge. So when I phoned the store ; an on duty manager attitude was so unfortunate. I regret even spending R5000 in that shop. And now I don't even want to buy any appliance with HiFi Corporation.

Cost of poor quality is something this retail store start measuring. And staff training on etiquette