bad service dented product

On the 1st Dec 2024 I purchased a Hisense 264L Bottom Freezer Fridge Inox H370BIT and received the order on the 2nd Dec 2024 I was amazed at how fast delivery was. The delivery guy then carefully took the fridge off the bakkie and brought the item in my house, he requested that I sign the delivery note which I did. He then asked me to unwrap the box for him to take pics I did. I noticed a small dent in the middle the delivery driver told me I needed to get in touch with customer service. I immediately message them and their reply was that they would escalate the matter. I received a call from Berche who works in the mitchells plain branch who requested that I send pics, according to her and I qoute ''However its not a dent its the glare of the fridge. You can be refunded but no further discounts can be given as it was on a massive sale" this was her message on whatsapp I told her I know the difference between a glare and a dent you can feel a dent she then rep**** saying she don't disagree with me. Apparently there was no stock and I can get a refund because the fridge is now back to it normal price I could not believe what this consultant was telling. what kind of ****** service was this no accountability at all. I told her I refuse to pay the original price as its not my fault I received this dented item honestly its not a bad dent but why should I pay full for an item that is not in perfect condition. The consultant then said she will come back to me as she was waiting on a response from the supplier. I am tired of fighting for what is mine Hifi corp you will not get a cent out of me again.