bad service

I would to launch a complaint about hi-fi corporation Jabulani mall I took in ma radio last year on the 16 march 2020 for repair and the did contact me the hole year I went to the shop on the on the 20 of march 2021 and I was told the person hu was handling ma claim is no at work she will get back to me as soon as she is back at work till today I haven't had anything from them