Bad Service Cresta

We had an extremely disappointing experience with the HI-FI Corporation Cresta branch. We purchased a fridge from the Cresta branch on Thursday, 25 January 2024, based on the adverti*****t claiming the fridge could operate on gas and electricity. However, upon reaching home, we discovered that the fridge could only work on electricity. We returned the fridge to Cresta on Saturday.

The salesperson assured us they would investigate the advertised features, but we were waiting for feedback. The manager informed us that they couldn't refund the amount to our debit card and insisted on cash. They mentioned they would contact us on the same day if they managed to secure some money. Surprisingly, we are still waiting for someone to contact us.

On Monday, when we inquired, they informed us that they had no cash available, and once again, there was no follow-up call. Today, we phoned Cresta again, and their answer was again, " We do not have money, but we will call you. " This lack of customer service is incredibly distressing for my 80-year-old mother. HI-FI Corporation has indeed provided us with subpar service.