Bad service

I bought a sound system online in October. It wasn't working right. You emailed HiFi Corporation in July, and they told you to take it to the nearest store with a reference number. Yesterday, you went to HiFi Corporation in Jubilee Mall. The lady at customer service was rude. She didn't want to use the reference number i had and wanted a receipt instead. I didn't have a receipt because i paid online. Another employee helped me later.

- Unsure if they took the system for repair?