Bad service

Ordered a Iron online and received it on the 12th of June,started using the iron on the 14th and immediately realized that it has a leak...I emailed customer care immediately and I was told to go to my nearest branch in this case is Northgate.Went there on Sunday and I was assisted by the rude Lunga who told me there's nothing wrong with it. Took my iron home and used it again this past Tuesday the 18th and the same thing is happening.i have emailed customer care again and being ignored. I paid for the iron to be delivered to me but now I have to run around on my account.