Bad service

Bad bad. Bought a tablet Nov 2023 . Tablet switch off by itself. Took it back. They send it in to the supplier. For the past 2 weeks it is a issue to find out the progress. If they don't have a answer they put the phone down. Then you must phone again. Then they tell you turn around time 22 days, 2 minutes later it is 30 days. Will never buy from them again. No help at all!!!!