BAD SERVICE!!!

I AM TRYING TO GET HOLD OF THE ACCOUNTS DEPARTMENT TO SENT ME A STATEMENT OF MY OUTSTANDING ARREARS, I HAVE NOT RECEIVED ONE STATEMENTS SINCE I BOUGHT MY TV IN 2014. I WILL NOT CONTINUE TO PAY THE ACCOUNT IF I DON'T RECEIVE A STATEMENT , AND THEN WE BOTH CAN PROCEED WITH LEGAL ACTIONS. THE STAFF ARE SO RUDE AND HAVE NO ETIQUETTE AT ALL. THE ARE THE REASON WHY PEOPLE WONT USE HI-FI CORP . TELLS ME ALLOT ABOUT THEIR CHARACTER !! I WILL POST THIS BAD SERVICED ALL OVER SOCIAL MEDIA AND I WILL ADVICE CUSTOMERS NOT TO USE THEIR SERVICE ...!!!!