Bad Service

I bought a Sansui portable PA system, in August this year, i unpacked the speaker system to use at an event the speaker hasn’t even played music for 10 minutes when it started making popping sounds. Three weeks ago the 9th of September i tried to take the unit back to the N1 shop and they were closed few minutes before the actual closing time which I thought wasn’t a problem, a week later then on the 15th of Sept I went to the Promenade Hifi Corp and they said I need to go to N1 because I purchased the unit there fine this not a problem, on the 20th of September I spoke to Shaheed at N1 hifi Corp after almost an hour of me calling the customer support line, I explain to him I seem to have miss placed my slip and I can’t seem to find it, he told me it’s no problem I must tell them when I bought it and they can reprint the slip, on the 23rd of September I take the unit back to N1 and I speak to the sales desk they tell me the same story that i must give them the date of purchase and the amount the slip can be reprinted, I then go to customer support, customer support then tells me that Shaheed doesn’t work there anymore i then spoke to a lady who said they can’t help with because I didn’t have my slip, the manager Michael then showed up saying they can’t help i must bring the slip, then as I leave the sale desk confirms they can reprint the slip, they call the manager Michael and he came to the sales desk to reprint then he tells me no they cannot do it because many clients buy this unit and they cannot commit *****, i do explain to them what Shaheed told me on Thursday and what the sales team confirmed twice that it can be done. My headache is I’m going to a children ministry camp this weekend and I need sound for the camp, secondly I am going away on a string of business meetings and will only be back in Cape Town at the end of October. Michael shows no compassion to my case and now I am forced to go to camp without sound and having to make another plan while the faulty unit will be sitting at home for about a month before I can eventually take it back, I now need to go back to my office to find the slip to bring back to the N1 shop eventually at the end of October. I am very disappointed at the lack of interest in trying to assist and the lack of compassion to my case. I’m not asking for special treatment but instead someone to say ok let see what we can do to assist you, if not possible then I understand but do not say no I can’t help you off the bat. After all I was told to bring the unit in by an employee of Hifi corp which was working in customer care and conveniently he no longer worked there when I arrived on Sunday. I have worked at Chaos computers and some other suppliers for years; in all my experiences of selling computer hardware and have dealt with warranties I have never had such bad service in my life. I would suggest Hifi corp change their warranty policy, also to use serial number tracking as all products have serial numbers for a reason. I can come work in your warranties department and put policies in place to make sure your customers are happy in terms of their after sales experience.