Bad Service

N1 city staff are very ***********, including the store manager who put my call on mute and dropped my call when i was holding on the line as the was a complaint i had regarding the product i had bough, to my surprised i was not aware when purchasing something you cant send another person to fetch it on your behalf of which your online doesn't mention that, i then spoke to Charmaine of whom i had sent my ID copy to on Saturday because the store failed to properly explain why they were refusing the person i had sent to fetch the fridge to collect it, nevertheless i sent Charmaine email and also informed her that i will be sending the same person again on Monday to fetch it and told her the persons name, now Tuesday 25/03/2025 the store yet again refused for my friend to collect the fridge and claimed that Charmaine was off, and i then asked the people there whose problem was it that Charmaine failed to communicate and make them aware in case she wont be available, that is when the store manager refused to address the issue with the staff and refused to take the call while my friend was still at the store i called the second time and i was put on hold for the same manager for 5 minutes till i dropped the line because i was wasting my airtime for someone who clearly refused to take the call, i then decided to call customer services because i was getting nowhere with the store and i told the customer service to cancel the order. and after the call i then contacted my friend who then advised me that they did give him the fridge, called back customer service and told them to reverse the cancelation order i had requested since the fridge was in my possession but the consultant is spoke to didn't understand English properly and didn't understand what i was explaining to her regarding reversing the cancelation of the order and this is not my first bad experience i have had with HIFICORP but is sure is the last time i will purchase anything from this store ever again.