BAD SERVICE

HIE, I BOUGHT A FRIDGE ONLINE AT HIFI CORP ON TUES 26 NOVEMBER AND ON THE 27TH THEY DELIVERED A FRIDGE WITH DENTS AND TOLERATED THAT, WHEN I PLUGGED THE FRIDGE ITS NOT WORKING, SOMETHING NEW AND NOT WORKING HOW? THEN I GOT THE MASSAGE FROM MASTER CARE "THEIR " CARRIER SAYING,"THANK YOU FOR ENTRUSTING US TO CARE FOR FOR YOUR APPLIANCE AND IF NOT SATISFIED WITH YOUR REPAIR CONTACT US" ONE THING FOR SURE THEY DELIVERED A FRIDGE THAT IS NOT WORKING AND I NEED THEM TO DO THE RIGHT THING, I HAVE PHONED THEM TWICE AND THEY SAID THEY WILL GET BACK TO ME, AND SO FAR THEY ARE QUIET.THEY SAID ITS BUSY SINCE ITS BLACK FRIDAY,HOW CAN THEY SAY THIS, I HAVE ALREADY PAID FOR THIS AND I NEED SOMETHING WORKING AND IT SEEMS THIS EXCHANGE WILL TAKE FOREVER!!!!!