Bad products and Bad Service

On the 27th of September 2022. I took my TV in for repairs at HIFI Baywest in Gqeberha. I was assisted by a lady at Customer Service by the name of Nicole. On the 29th of September 2022, I received an SMS on my number stating that the status of the repairs was completed. Later on, the same day received a follow-up phone call to say we should go to the store and report that the TV cannot be fixed and that I should receive a credit note on the TV. On Friday 30th September 2022, I phoned the store and was assisted by another lady now Ambesiwe. She told me that they have not received the approval for the credit note and she will wait for her colleague Nicole to get confirmation from the supplier about the credit note. Nicole was not on duty on this day. She was to come back on Monday the 3rd of October 2022. Nicole will phone me back on Monday.

At about 11 am Monday the 5th of October, I phoned the store and neither of the ladies was on duty. I was shocked by the hypocrisy and incompetence of the ladies now. I drove from Motherwell to Baywest which is about 33,1km. The diesel, my time, my airtime, and energy. I How professional are these people?

I arrived at the store and I was assisted by a gentleman called Lance, he phone the supplier and told me that I will surely be getting my voucher in 1 or 2 days from last Monday. Yesterday Wednesday 5th October 2022 at about 10 am. Phoned the store again and spoke to Nicole who denied that she ever assisted me until I gave her the number that registered for repairs. She promised to phone the repairs again and will phone me back at 11:30 yesterday already but she never phoned back.

All I need to know is what will it take for me to get that voucher for a new TV because I am seating here with bored kids that are on school holiday which is almost over now. Do I have to expose HIFI Corporation for its incompetence, unprofessional, ********* staff, and poor service?

Lying to customers is *********, sending customers up and down for something that could only take 1 email and a follow-up phone call.

Kindly intervene as their complaints department because this is unacceptable behavior.

Regards Mrs. Jack ***