Bad product

Hi there

Complaint against HiFi Corporation Southgate

Purchase date 19 September 2020

Complaint date logged at the store 3 October 2020

I thought I'll give the store 30 days to resolve the issue but to date they haven't attempted to assist.

I bought a Samsung 55inch Qled tv worth R11, 999 from the abovementioned store. When I bought the tv I didn't have a tv stand as I was waiting for it's delivery. On the day of opening and connecting the tv, there was a big black vertical line on the right side if the tv. This is the right side that had tapes on tv screen and I was peal them at home before connecting. Tv screen was fine with no external cracks but I was surprised by this black vertical line on it. I then went to the store with a tv, asked for the store manager who couldn't assist as if he had no interest in my situation, when asking for a regional manager he didn't respond he seemed very confused, don't know why he's a manager if he can't assist with any complaints, instead he referred me to a consultant who'd advised me to complete the form for returning back the TV. I left the store with no tv nor any sign of reimbursing. She advised that she'll arrange for someone from Samsung to come to the store to assess the tv as it appeared to have an internal crack.

To this day I haven't had any feedback. It can't be that you but a tv, few days later appear to have issues within 14 days ( that can mean the product was faulty). They've had a chance to give me a new TV worth the same price but "no, that's not the case", they're coming up with excuses of waiting for a consultant from Samsung.

Part of customer service is accept if products are faulty, replace as we're not talking about small amount here. Since they've failed to give me a new TV, I now want my money back. It's an unfair treatment to consumers and how about the ones who doesn't have channels to logging any complaints. They reaping off.

I have attached a photo of the tv as evidence.

Research on vertical lines appearing on a tv:

1.Vertical lines can be a processing problem or a connection problem. Usually these are due to poor connections between the processing board and the panel. If you feel confident enough, remove the back from the set and then remove and re-insert the flat ribbon cables the go to the panel.

2.Scalar PCB: The Scalar PCB is responsible for getting the pixel data from motherboard and supplying it to T-con. If your Scalar PCB is faulty, sometimes vertical as well as horizontal lines can come on the TV.

3.T-con: T-con or timing control card, as the name suggests, controls the timing of pixels displayed on the screen. If your T-con board is faulty, you can get it repaired from Tradikin TV repair service center in Delhi in minimum costs.

4.Cof-IC: Cof-ic is responsible for for connecting the screen to other parts of the TV. The screen gets the pixel information through Cof-IC. If Cof-IC is damaged, it can only be replaced by a special machine called “Tab Bonding machine”. Tradikin in Delhi has the best tab bonding machine and they can repair your faulty TV screen within hours.

Complaints logged by other Samsung users

●I have a vertical black line on my tv screen that appeared from no where. I have tried unplugging my tv over night but this has not worked

You can agree that it was too early to have such technical issues. All that I wanted was to enjoy watching the tv but it became my worst nightmare. Only if I knew that I wouldn't have bought any product from HiFi Corporation.

Regards FN Nxumalo