BAD ONLINE PURCHASE CUSTOMER SERVICE (Non-Existent)

I purchased an appliance Friday, 29 November online. Its been 4 business days since purchase, tracking status not updated since purchase, no feedback as to when I will receive appliance, I contacted local stores to collect IN-STORE = request declined, pay and collect option not available on Black Friday. I called the call center @ ***, Opt 3 for tracking update, phone ring and cut-off = no answer. i tried opt 5 to talk to a consultant, no answer either. What now? Should customers just wait days, weeks, perhaps months and hope you receive a call one day? DO NOT PURCHASE ONLINE - ONLINE CUSTOMER SERVICE DOES NOT EXCIST.