Bad Online Buying Experience

My recent online purchase experience with HiFi Corp has been really poor. There were multiple listings of the same product on their website, and when I queried the difference with their Facebook page community manager, they weren't able to give me any usable information and didn't bother to help any further in getting answers. After making the choice myself and buying it online, the website tracker didn't update for multiple days, and then sat on "out for delivery" status for two days which made it very difficult to plan around being available for whenever it might arrive. I had to make multiple calls to both the main contact support line and the branch where my order was coming from, and there seemed to be no internal communication happening as no one really knew what was going on.