Bad / Horrible Service

I bought a Samsung WA13V9 Automatic Diamond Drum Top Loader from Richards Bay branch. The machine went faulty 09th of March 2016 (water not draining - error E5). I have reported the fault to Claire. On Saturday the 19th of March 2016, I got a phone call without prior arrangements Technician (Musi) wanted to have a look at the machine. He said the water pump is faulty needs to be replaced problem NOT SOLVED. On Wednesday the 23rd of March 2016 Technician phoned me and told me that he is in front of my gate. NO prior arrangement's was made. Luckily my son was at home. The pump was replaced and the guys left. After the Technician left my son phoned back and said the machine is making a noise and the drum does not fill with water problem still NOT SOLVED. On Sunday the 27th of March 2016 I went to report the problem. On Thursday the 31st of March 2016, the Technician arrived at my house. He checked the machine, and said that the PC Board is faulty now, what is going to be next, problem still NOT SOLVED. He left and up to today I did not hear anything from neither of them.