Bad experience with HP Laptop bag purchased at HiFi Corp Fourways

Bad experience with HiFi Corp Fourways I purchased a HP laptop bag (HP 15 Backpack HP200) with mouse on 18 Mar 2023. I took a pic of sales slip. The zip gave way over the weekend. I was busy over the week, so I had to stitch the broken part of the zip to prevent my items from falling out of the bag. I called them today, 9 May 2023, and told them about the faulty zip. Firstly, they said that the bag is not covered, despite the sales slips showing 1 year warranty. I resisted vehemently. The lady then told me to bring the bag to the shop. Clearly the lady at the shop had preconceived decision. Upon presenting the customer service lady the pic of the sales slip, she said she wanted the original because it shows more details. The slip had the pertinent details such as company, date and time , price of item etc. She then called another lady, who said that the bag was not covered under the warranty but only the mouse. THIS IS NOT REFLECTED, NEITHER WAS IT COMMUNICATED AS POINT OF SALE. She further stated that if I walked out of the shop and the zip worked, then it is fine and they cannot return the bag. Clearly, they don’t understand fit-for-purpose, and I insisted that this was a manufacturing defect. The zip was built to last only a few weeks. Please don’t purchase HP laptop bag. Most especially form HiFi Corp in Fourways or any of their stores. They don’t understand that manufacturing defect could mean the product functions but not long enough for the customer. HP has manufactured this bag with the poorest of workmanship.