Bad experience Secunda Branch

I have a bad experience with the Secunda branch. I bought a defy tumble dryer in 2024. I experienced a problem with the tumble dryer and asked the branch to start the complaint process. It is now almost 4 weeks ago and I still did not receive any concrete answer as to when and where the unit will be seen by a service agent. I am the one who calls to follow up, once I spoke to the manager and he promised to phone me back before end of business with an answer. I received no call. I the phoned again and asked to speak to the person who works with complaints, I was told she is out and left my details for her to return my call. I received no call. I got a call and was asked if the dryer is fixed, I said no, there was no one who came to my house. I asked them to wich address they sent the agent whereby I was told it was my old address. I told them several times that I moved and i gave them the correct address. Still they sent the agent to the wrong address. Since their last call on sunday 16 November I have not received any call back. I think this is a pathetic play at trying to resolve a complaint. This is a very frequently used item in my home and I really struggle without it.