Bad experience

I bought a fridge on 28.10.2017 I has to return it as I got one as a gift I was advised that I need to go to the store in order to get a refund done. I go there the system is offline, the 2nd option also does not work as I do not walk around with all my personal goods

I totally understand there is a process regarding refunds however we are living in the 21st century where I can even buy food online,, when I ask the staff there is I could send all the required info via email,,, that's also not acceptable,,, What's worse is they have this attitude that they cant do anything so I must just come again,, I have a job and yet I am expected to drive up and down for a refund.

If this was me owing money to guys I guess the response and attitude would have been different

Disappointed