Bad Customer Sevice, No feedback / Response

The first thing I need to complain about is the lack of attention to customers at this store. I walked in and there was no one to help me and only after a couple of minutes, after me walking around looking for a person to assist, the one guy helped. I then went to the till to open an account as I required a TV and a fridge, the lady that was there (I will spare her name, because I don't believe in shaming people on social media), she called me to the till, took my details, took my ID and as she was doing that, she stopped what she was doing for me to attend to another customer (a lady and her daughter who were buying the same things as I was)…now I don’t understand, am I not as important every other customer. This teller took LITERALLY an hour to come back to me and after an hour, she told one of the floor guys to help me. The guy that was meant to help me took my ID, and walked around doing goodness knows what, then typed in a few things and after that left me standing there, didn’t bother to explain what was going. The lady then returned after an hour and a half, continued with everything took my documents sent me an sms, asked me to give her the OTP number, I gave her the number but apparently I gave her the incorrect number (there were two on the sms), she then told me that she will have to unblock my account "this takes a day" she said. She then scanned my documents then didn't give them back . This was all on a Saturday the 6th of January . This lady said she would call me on the Manday on the 8th of January. I went home after this... no document to prove purchase, no slips or any form of communication between me and the store. I forgot to mention, during my time at the till, the lady was busy ordering food from her colleague...I'm not understanding how this person got hired to do customer service, the lack of customer etiquette was astonishing. On the 9th of January, I still did not receive a call from these guys. I called the store to check if maybe she forgot about me, nope... "we are off line" I was told. Wednesday still nothing, no confirmation to my account, but I was told that the OTP would take a day and my stuff would be delivered on Monday or Tuesday of that week. Thurday morning 11th came and there was nothing. She then calls me on Thurday afternoon at 1pm to tell me she has not forgotten about me and that they are still offline, Friday 12th nothing. Saturday the 13th I go to the store myself, I ask to speak to the manager. The guys phones the manager, he comes out, asks me what the issue is. I tell him that I opened an account with them a week ago, I was promised that the OTP would be sent to me and I would be advised when delivery would be made. I told him I need a fridge desperately cause my food is rotting, is there someone to help me? This guy literally with a nonchalant attitude, tells me that there is nothing they can do, this lady is off sick and she is the only one who "knows the system"...they will call me on Monday to let me know what’s going on. Its Monday, literally two weeks… and I have not been given a sustainable reason as to why I have not received the OTP number, if my account is approved or whatever it is that will assure me that some work was done during these past two weeks. What am I supposed to do now with all the rotting food? What have they done with my documents? This really frustrates me, as I also work in client service and now none of this makes sense, I called the call centre…they were also of no help. I need an answer and I need something to happen or else I need my documents back and off their system immediately and I will pursue another store that will help me.

Just a few points I needed to emphasize on: - Can anybody tell me why it takes two weeks to get an OTP number? - There is no sense of urgency at this store, nobody cares about customers walking in… - Who trains these guys. I am appalled by the way we are treated as customers - Why is there only one person who knows how to process documents and send OTP numbers - Can the store get more people on the floor to help customers, not once but three times I heard people complain about not getting help or just walking out.

Thank you, Very very angry customer