Bad customer services

I placed an order on 3 March. The order consisted of three items. Two were delivered promptly within two days, but the third item has still not been delivered.

According to your delivery policy, items should be delivered within 3–5 working days. I contacted your team yesterday and was assured that the parcel would be delivered today. However, when I track the parcel, the status has shown 'out for delivery' and then 'completed' since 5 March, which is misleading. Despite my repeated calls, I have not received clear assistance, and unfortunately, the interactions have been discourteous and unhelpful.

I have now been told that I must wait until tomorrow to lodge a complaint, even though I have consistently reported that the courier appears to be returning with my parcel instead of delivering it. This situation is extremely frustrating, as I am forced to refrain from attending to my business while waiting for the delivery.

I kindly request that my parcel be delivered today without further delay. I trust you will treat this matter with urgency and provide a resolution.