Bad customer service plus received dented appliance

My experience with Hi-Fi Corp has been completely unacceptable from start to finish. I paid in full, in cash, for a brand-new Hisense fridge, and after all the confusion, constant mixed stories, and complete lack of communication from the staff, the fridge finally arrived dented. That alone tells you everything you need to know about how little care they put into their service.

The staff are completely *********** — every person says something different, no one knows what is going on, and there is absolutely no consistency in the information they give. Even the manager seems disconnected and unaware of what happens in her own store. Instead of proper guidance or clear answers, all I received were contradictions, excuses, and dismissive attitudes.

Communication is non-existent. They don’t follow up, they don’t update customers, and they clearly don’t respect people’s time or money. For something I paid for upfront, I had to do all the chasing, calling, and following up myself.

And after all that, the fridge still arrived damaged.

This has been one of the most unprofessional experiences I’ve ever had.