Bad Customer Service - Hi Fi Corp Carnival Mall

25 Sept 2015 I bought 2 x Sansui Tablets at Hi-Fi Corporation at Carnival Mall, on the 15 Nov 2015 I sent them back because I could not charge them, they tested at the shop and also agreed they are faulty I will have to take another Tablet, but because I paid them with a debit card and I did not have my proof of purchase (receipt), they told me I will have to wait for Head Office to send copies of receipts and they are not sure how long will it take.<br> <br> I called them on a weekly basis to check if they haven't received the receipts from the Head Office and they said no, and on the 26 Nov. 2015 I called them again to check again and they still said NO, I asked does it take this long to receive receipts from the HO and they said it depends they don't know.<br> <br> 30 Nov 2015 I then sent an email to JD Group stating my complaint and they acknowledged the receipt of my complaint, and on today/1 Dec. 2015 I received a call from Carnival City about the query I sent to the HO and she will make a follow up on when will the receipts be delivered to their Branch to my surprise she called again hardly 30minutes, I can come to the shop they have the receipts and she doesn't know why I was not told.