Bad customer service at HiFi Corp

Sunday (20 January 2019) afternoon around 12H50 to 13H05 walked in Hifi cooperation in Mams Mall with interest to buy i7 HP laptop for my newly established office.

Upon arrival at the store I went straight to where the laptop was. I tried to test it and check its full specification. I opened the internet browser and went to check computer properties as the internet browser was loading. Immediately I close computer properties the sales person by the name of Enerst Mainetje came to me, by the time he gets to me I was busy typing on the address bar and internet browser was finished loading the default page which was Facebook.

As l was busy typing on address bar. The guy rudely asked me "can't I see the computer is in use and you are on Facebook you will finish our Data"...I then rep**** to him to ask is that a way he treat customers? I further asked him that he why is he wrongfully accusing me of using Facebook while haven't logged in

They guy couldn't listen, he further said as staff they are the ones that are entitled to use the internet, I then asked him that if that was the case why are all computers on display are configured on Wi-Fi. He rep**** by saying that is for staff. I then asked does Hifi Corp denies customers to test item they are interested in and grant you access to go to torrent sites to download personal movies to excess of 6GB, He rep**** by saying that he uses the movies on display TVs in accordance with the company policy.

I asked him do you know that torrent sites are ******* and can cause irretrievably harm to HiFi Corp because of lot of spyware that circulate on torrent and I further asked that does HiFi Corp use pirated content for display? He rudely rep**** "if you wish you are welcome to report the store to any agency you wish to, he is just performing his duties".

I also told him that is not the first time I visited HiFi corp actually the laptop that I am currently using at home I bought it from HiFi Cooperation in woodmead and I was given all the time i needed to test before I can purchase but with you I am hardly a minute in your store already you are fighting me.

He continued to be aggressive towards me trying to shove me. I asked him not attempt to touch me. I further said he must call the store manager to which he kept asking me "who am I?" meaning he was a manager. I told him he is not qualified to speak to me nor to be a manager. I asked "What kind of manager fights his customers and uses swear words towards his customers if confronted with questions?".

I was shocked with what he said when I told him I am going report him. He said as far as he knows customer is toothless almost non existent for JD Group. I then asked he gets me manager.

He went to call a lady by the name of Urshla Mokau the admin manager I was told, I asked the lady that I want to speak to store manager she rep**** by saying she off duty but she can give me her contact details or she can pass my contact details to her.

As I was talking to her, the guy named Joshua Ratshilumela was busy instructing Enerst to switch off the computer. I am busy talking to the lady Enerst was busy shoved me until he eventually switched off the computer.

While I was trying to speak to the lady Joshua disrespectfully interupted us and started the argument all over again asking me "what is internet for if not downloading", to whom I rep**** internet is not meant for piracy especially on dangerous torrent sites which can completely destroy HiFi Corp he must ask Liberty life.

I could sense everyone does as the please in that store, as I was seating I realized that actually Enerst was correct when he said the customers care is none existent because I once bought LG fridge at Joshua Doore. The fridge had 10year warranty for the motor but when the fridge gave me motor problems after 11 months of purchase it was real hustle to replace it or even get money back.

So be warned when you engage with any store that falls under JD Group