Bad customer service and unwillingness to assist

I have never experienced such shocking and unwillingness to assist a customer than what I experienced at Springfield KZN branch. I ordered and item online, paid for it and was subsequently told that there was none in stock except for 1 Incredible Connection store in Gateway. But they refused to arrange an inter-branch transfer to a store closer to me, and basically told me that I either had to pay petrol to go out of my way to fetch the appliance, have it delivered or cancel my order. If I wanted to spend the R350 delivery fee I would have chosen that. instead i wanted to collect the appliance at a store closest to me to avoid delivery costs. And even the store manager refused to help or even cover the delivery fee for the inconvenience