Bad customer service and inefficient staff

I went in to the springfield store on the 30th Oct already knowing what I wanted to purchase however it took me 30 - 45 minutes to purchase my product. I had been one of two or three customers in the store. This is extremely slow service! On the 1st Nov I arrived at the store to collect my purchase. Once again it took an hour for anyone to find the paper work relating to my purchase. Three staff members looked through the filing system only for a fourth person to find it in the exact same file that the previous three people looked in. No one seemed to know where the person responsible was and when I asked questions they looked at me dumbfounded. The customer service was extremely poor and inefficient. There seemed to only be one person, a Mr. P Govender who actually knew how to deal with the customers. I watched as my receipt went from person to person as no one wanted to do someone else's job. This was extremely frustrating and unprofessional. There's no order and I will definitely not be going back to that specific store anytime soon.