BAD CUSTOMER SERVICE

I bought a phone in january 2022 and it was insured same day the same day for R1500,00 per annum later that year I lost my phone unfortunately I lost my receipt but I was advised to bring my bank statement,ID copy and an affidavit the customer service consultant told me that my documents will be filed and they will log a query for me on my behalf, I waited for about 2 months and I was told that insurance (abucus) has not yet responded to the claim, months later I was told that they lost my documents and I was told to start from scratch mind you I was heavily pregnant at that time running up and down bothering people to request for me because I didn't have a phone at that time. I was fed up last year of the mistreatment they gave me and I wrote a bad review on Facebook and I was contacted the same day asking for my details, since i have been waiting nothing happened after.