Bad Customer Service

My girlfriend and I bought a couple of entertainment units at the menlyn branch on Saturday the 31st January 2015 including an HD decoder, tv, surround sound and washing machine amongst other things.<br> The decoder was bought with an installation voucher, but it was not packed. I had to drive back on Sunday to fetch it.<br> The TV had dead pixels that looked like a horizontal straight line across the tv so I had to take it back on the 4th of February.<br> Today they were supposed to deliver the washing machine but I do not hear from them until I call only to find out that the driver has his own plans that do not include my washing machine delivery , after arranging with employers to have a half day, now I look like a fool mainly because they wont even inform me that their plans have changed.<br> When I call the shop and ask to speak to the manager they called some guy who claims to be the manager of the Centurion branch, I dont know why I am talking to a Centurion manager when I called the Menlyn branch.<br> <br> Thanks.