Bad Customer service

<p>i have placed an order online on the 25/11/2016 black friday with Hifi corp , the order was processed but there was no response if was successful , and if the payment went through.</p> <p>i waited then on the 03/12/2016 I started calling the head office , and this guy escalated a case as there was an error on the system that day with processing orders , someone will contact me back from their back office , no one called.</p> <p> </p> <p>i called again after a day , got the lady who told me the same thing as the previous consultant</p> <p>and bear in mind this is an 0860... number its so very expensive to call </p> <p>i tried to call the store near me but they could not help as the order does not appear on their system but the head office should assist</p> <p>i even spoke to the manager at Amanzimtoti branch who tried to help , he spoke to head office but also could not help , and was supposed to come back to me , </p> <p>this has been going on since the 25/11/2016 , no help</p> <p>i called again today head office and this lady told me the same story the same consultant told me , and she kept me on hold until the call dropped.</p> <p> </p> <p>they should not advertise online if they are having a problem with online orders , i would have gone to the store and buy , but i chose to buy online cause it is convenient and i always do with other stores with no hastle</p> <p> </p> <p>now i wanted to know if um still getting this order with the same special prize or should i look for this at other stores and compare the prizes , no one could help me with that.</p> <p>as i saw the same home theatre at game with the lower prize</p>