Bad customer service

<p>ref no is 5564</p> <p>20 Feb 2016 I bought a Lenovo laptop at the Tygervalley branch.The laptop was very slow I bright it back after 10 day they told they can not give me my money back one of the guys at the customer service checked the laptop he said its the software so he is not going to book it in he will unistall the software and install it again.After a month I went back for the something intact II went there 3/4 times until they told me to take it to the N1 city branch.</p> <p><br />I went to the N1 citybranch on the 20 sept they booked it in for repairs.they told me they will call me after 14 days</p> <p>14 days passed no call from them.on the 22 Oct I called them wanted to find out if my laptop is ready for collection I spoke to a guy called Brian who promised to call me back.Brian did not call me back as he promised</p> <p>I called again after 5 days I spoke to one of the lady's at the customer service who also promiced to call me back</p> <p> </p> <p>First week of Nov I called again the lady that I spoke to said they called they wanted my password I was so angry because when they booked my laptop they took my password.I gave them my password again.</p> <p> </p> <p>I Called them on the 12 Nov they said there's a quote I asked them what is the quote for because the laptop is still under warranty and I bought an extended warranty for it</p> <p>They don't what is the quotation for the supplier are closed the will call me back on Mon and let me know what is the quotation for</p> <p> </p> <p>Mon the 14 Nov they called they said I must pay R 495 for the software because it is not part of the warranty. I was very angry I told them to take their laptop back and give me my money because ever since I bought that laptop I never had peace now all of a sadden they will pay for the software after I have refused to pay half of the amount they requested apparently the lady that was dealing with this query said the manager said he is willing to pay half and I must also pay half.</p> <p>Today is the 20 Nov 2 months full still I haven't receive my laptop.I am so angry I will never buy anything at HiFi Corp</p>