Bad Customer Service

If i have ever experienced bad customer service its with HIFI Corp I placed an Online order last Monday and immediately i sent a web request to cancel the order noting that its the incorrect items i was ordering, I have made contact with their customer service department everyday since. Its been a week since my request to cancel my online order and to date this has not been done, everytime i make contact with their customer service department my query gets escalated however not resolved and no one is contacting me to let me know what is happening. they have the most impatient agents which is not willing to assist. I asked is it not possible to pass a credit instead so i can do a replacement order i was advised no a refund must be done. the online sale will be ending soon and i will be out of pocket and with no product as their process does not accommodate these instances.

when calling or making contact with customer service they can confirm the request has been sent but the order has not been cancelled and therefore the refund cannot be processed, if i had known its such a big hassle to complete an online order this would never have been a choice of mine,

i am an extremely disappointed customer with this unpleasant experience