Bad customer experience

Southgate store

I will not recommend anyone to shop here the service is disgusting and the consultants have bad attitude, *********** and seems they are not fami**** with the Credit Agreement Act, Treating Customers Fairly as well as Consumer Protection Act.

1. When I app**** for credit I was advised that I will be contacted within 24/48 hours which never happened I waited 2/3 weeks and the expectations were not managed I ended up going to the store to follow up and the consultant who was assisting had the decency to tell me that it was my responsibility to follow-up or my details will be deleted as it says I'm no more interested and the whole time I was approved.

2. I arrived at the store around 12pm as it was my son's birthday and one of the items(tablet) was meant to be his birthday gift I left the store at around 16:30 it was like a circus and had no idea why it took so long only to learn the tablet was faulty and couldn't take delivery and I was promised that I would be contacted as soon as the new stock arrives for the second time they failed to manage my expectations and I waited another two weeks with no contact.

3. Went to the store to follow-up only to find that the stock was their and the manager(Mr Selepe) had no idea about this case long story short I received this tablet as soon as I got home as I was about to surprise my son the device switched off(battery was full at the time) following day I contacted the manager(three attempts as I was getting cut off every) finally managed to get hold of him and I tried to express my displeasure and how the device was faulty and his response was "you saw it came out of the box" like no sense of apathy and told me to bring it back to the store so they can have a look at it and that the chances are he might be out of office as he knocks off at 5 but will delegate someone to resolve my issue.

4. When I arrived I had to reexplain my situation clearly the Mr Selepe didn't convey the message and the sale lady gave me options as I didn't want the same make since 2 devices were faulty, I opted for the one that was abit higher she did not not disclose any financial implications and due to this thought they would amend the contract and she only touched on the amount payable for the contract when we went to the till to finalize everything and pay for the contract my card declinedand I was so confused because I knew I had enough to cover the amount I was made aware of hence I agreed to go ahead only to learn their were other costs incurred which the sales lady failed to make me aware of as she was chasing sales(lack of integrity, honesty, transparency and ********* practices) this was so humiliating and she had the nerve to say she made me aware of this the consultant on the till was busy making silly sarcastic comments because my card declined and how I am financed to buy these items(like I have no idea what she's really saying so disrespectful) snubbing my concerns that I was not aware of these other costs incurred and I was not given an opportunity to make an informed decision. We living in tough times and you would expect people to value their jobs not at this store they made me feel bad for returning their faulty item I have never felt such displeasure I was devalued as a customer. Even today when I returned the pouch I bought for the faulty tablet they gave me the same attitude like I was a nuisance. Regret taking my business here had I known would happily opted for another company, lesson learnt.