Bad customer experience

I purchased a refrigerator cash and could not collect it same day as i needed to arrange transport. The sales person agreed that i can collect it between 14th /15th Jan 2022. I went to the store to collect today (14th). The store had no electricity but, there was staff sitting inside. I stood at the door and the security sat and saw no reason to come and explain the situation. We opened the door to get clarity and one of the sales person pushed the door on our faces and said we should not come inside. The manner he spoke to us was also very rude. The store manager, Dipuo.. came to explain the electricity issue. I expressed my frustration to her and made it very clear that i had already rented transport for this collection and I’m not willing to incur transport costs again - the store should arrange a delivery at their own costs. Dipuo’s response was that - if my demand was approved the store can only deliver by 19/01/2022 the latest. I refuse to accept that mediocrity – who will pay for my rotten groceries if I wait that long?. Purchase details: Sales person: Thabang Store:1189/03 (Wonderpark mall) Cashier:*** Order number :*** Date:12/01/2022 Desired outcome of the complaint: Free delivery of the fridge not later than 17/01/2022.