Bad Customer experience

Good day, i have placed an online order on the Hi Fi Corporation website on the 28th of August till to date the 5th of September my order is not yet delivered to my address. This has passed the SLA time. i called the JD Group call centre spoke to Bongiwe on the 4th September who logged a query and i called again on the 5th spoke to Michael who escalated the query and advised me of a 24 to 48 hours turn around time. I am annoyed and irritated on the service i get no one calls or sms me on the status of the order.