1 reviews | Active since Jun 2015
BAD ATTITUDE FROM FINANCE LADY WHO WEARS GLASSES
IM VERY DISSAPOINTED AT THE LEVEL OF SERVICE I RECIEVED AT HI FI CORPORATION AT VAAL MALL.<br> <br> I ARRIVED JUST BEFORE THE SHOP CLOSED AS I HAD JUST KNOCKED OF, MADE MY WE TO THE FINANCE DEPARTMENT, FOUND TWO LADIES THERE. ONE LADY EXPLAINED TO ME THAT ID FILL IN A FORM AND SHE WOULD CAPTURE MY DETAILS THE FOLLOWING DAY AS SHE WAS ABOUT TO KNOCK OFF. HER RUDE COLLEAGUE THEN TOLD ME THAT I SHOULDNT HOLD MY BREATHE FOR TOMOOROW EITHER AS SHE WOULD BE VERY BUSY WITH AUDITS . I WAS TAKEN A BACK AS HI FI CORPORATION HAS NEVER SPECIFIED THAT WE NEED ONLY APLLY FOR FINANCE ON CERTAIN DAYS AND TIMES. AN ARGUEMENT BETWEEN HER AND I ENSUED AND I ASKED FOR HER MANAGER. CLEARLY THIS LADY IS SOMETHING ELSE AS SHE GAVE HER MANAGER ATTITUDE AND WALKED OF WHILE HE WAS REPRIMANDING HER. <br> <br> I FEEL I WAS TREATED BADLY BECAUSE I WAS A CREDIT AND NOT A CASH CUSTOMER. I FELT SO BELLITTLED AND OUT OF PLACE .REGRETED GOING THERE. <br> <br> I NOW FEEL THAT THE OUT COME OF MY CREDIT APPLICATION IS IN JEOPARDY BECAUSE THIS RUDE LADY IS BIENG FORCED TO DO IT. <br> <br> ID LIKE A WRITTEN APPOLOGY HER AND THAT SHE BE SENT FOR EXTENSIVE CUSTOMER SERVICE TRAINING OR RATHER WORKS OUT OF CUSTOMER EYESIGHT AS SHE IS NOT VERY FRIEND
Thank you for bringing the matter to our attention.
We have escalated the matter for further investigation and will revert with feedback soonest.
Your reference number is 724481.
Thanks and kind regards,
Customer Resolution Center
Thank you for bringing the matter to our attention.
We have escalated the matter for further investigation and will revert with feedback soonest.
Your reference number is 724481.
Thanks and kind regards,
Customer Resolution Center
