Bad after service after purchasing beds

I purchased 2 singles beds online on the 22 Dec 2020. Im experiencing problems with the beds and logged a complaint with them on 15 Nov 2021. Complaint was handled by a Sabelo Mabasa and i was informed that i will get 2 exchange units and it was authorised on tge 27 Nov 2021. Up until today i am still waiting on them to contact me to exchange the beds. I get told everytime they are trying to source the stock but when i do check online there is still stock available so im not sure whats the hold up with my exchange. I even asked if i cant get a refund seeing that they cant source the beds but my request falls on deaf ears every time. The after service is really bad.