Bad after service

We had 2 beds delivered this year in june month, and its been a month already that everything is going back and forth they say they will come and assess the bed(which is nearly 5 months old) and the springs just started popping up. So since last month they are telling me that tjey will come and assess the bed. And them they can't assess the bed and they will bring me a new bed. This is really a pathetic service. I've even laidba complaint, but no one seems to care.