AWFUL ONLINE SERVICE

I ordered my TV last week on Saturday. On Monday, I received notifications via email and SMS that the order was processed and shipped. However, I did not receive the TV on Tuesday as expected.

I called customer service on Wednesday and again on Friday to check on the status of my delivery. On Wednesday, I was assured that the TV would be delivered before Friday, as that is the stated turnaround time. However, I have no way to contact the courier directly and was not given any information about the status of my delivery.

Yesterday, I called again and was told that the TV would be delivered that day and that I would receive a call an hour before delivery. Unfortunately, I did not receive any calls, SMS, or further updates.

I am now left without my TV and no clear way to follow up on my order. I am aggravated and frustrated by this experience. I need answers—where is my TV?