Atrocious service

On the 23 Aug 2019 I bought a washing machine on line. Their delivery service for on line purchases is stipulated as 2 to 6 days. I have been tracking my order and to this day it shows " order payment successfully received". I caller on the 2nd Sept and the gentleman who helped couldn't tell me what the issue was but logged a complaint and said I will be contacted in 48 hours. I still have not received their call. I also called their warehouse and the lady I spoke to said she will get someone to call me back. To this day nothing