Asus Laptop Ripoff

I purchased a pink Asus laptop from Hifi Corporation Rosebank in May-June2023. However, within a month, the laptop started experiencing overheating issues and eventually stopped charging altogether. I promptly returned the laptop to the store, considering it was well within the warranty period. Despite its warranty coverage, I had to wait an entire month to receive any feedback as they took the laptop for repairs.

To my surprise, I was informed that the laptop had suffered water damage. This revelation was puzzling, as I always kept the laptop on my study desk, far from any water or coffee. Furthermore, I live alone, making such damage impossible. I did ask for pictures for the water damage and I never got them.

What's more frustrating is that the laptop initially cost me R5500, but the repair quote I received amounted to R6800. This situation feels like a significant misuse of my hard-earned money. To add insult to injury, I was also informed that I had to cover the diagnosis fee for the repair assessment, which i refused.