Arrogant shop manager

<p>I bought a Defy microwave invoice No CA ********** 40524 in December 2011. I took a 2+3 extended warranty which would have run out at the end of this year. The microwave stopped working in April of this year. In early April it broke down so I took it back to the store here in Richards Bay. I left them my contact number and was told it will be about 3 weeks and they would contact me. Because of the time without a microwave I bought a new one there and then in Hi-Fi Corp.</p> <p>In June having not heard from them I went back to the store and was told my number had been lost. Given that I had previously bought many items (Some pretty expensive) from them and they knew my wife’s name I thought they could have found me via their customer database but I guess that’s too easy.</p> <p>I was told that the microwave had been returned to the store and it could not be economically repaired. The manager on Monday 13th. June said I would receive a refund. The manager completed all the forms and gave me a signed refund form to collect the refund from the till counter. As it was early on a Monday morning, they did not have any cash and asked me to come back when they had some cash. This in all took around an hour to complete.</p> <p>Its nearly a 30km round trip from where I live to the store so with the fuel costs it’s not cheap to go to the store.</p> <p>This morning 17th June I went to the store with the refund slip. The service was excruciatingly slow as there was only just one person at the cash point. Not only was she dealing with customers but had to answer the phone as well, while this so called manager just stood there. I told him that the cashier could do with some help and there were plenty of floor staff around or even suggested he himself could help. I was told in no uncertain terms that he was the manager and basically wait.</p> <p>Then the cashier served me and started to process my refund. Mr D Govender wanted to see the refund slip and told me that as I had bought the item in 2011 there was no way I could get a refund. I told him to check his records but he said the system was down and he was not paying it. This all took an hour with the cashier leaving the till to find out if she could find the paperwork to back up my refund. Again holding other customers up. She was gone quite awhile and the other customers in the queue were by now getting as angry as I was. Govender sat at a desk at the end of the counter.</p> <p>Because the system was down of course it could not be checked. BUT why did it need going through all the procedure again as I had already been through it and had a signed refund slip CA ********** 40524 to give me my refund. Govender was just being pure ****** minded in holding back my refund. Another hour lost and a wasted trip in to Richards Bay.</p> <p> </p> <p>I will NEVER buy anything from Hi-Fi Corp again while this man is a manager at the that store. A person just trying to prove his importance.</p>