Appalling Service from Hi-Fi Corp

I ordered a washing machine on the 27th August online and paid it in full, and then it was flagged as out of stock a few days later. There was no word from anybody about when stock will be available and I am still waiting today. I logged a call and then requested a full refund on the 4th September, there has been NO COMMUNICATION whatsoever form Hi-fi Corporation and as a first time customer, I am appalled by the level of service I have received. I will not recommend Hi-Fi Corp to anyone I know !!!! At this rate it is going to take a whole year before I get my refund! *******!