Appalling Service - ecommerce

If i could give negative stars, I would. Placed an order on the 25/07/2024 for a bed that they had on special. Delivery said 2-5 days which I was happy to wait. Today I received an email to say that they dont have stock of the bed. They also do not know when they will get stock. They also take 14 days for a refund. The call centre agent told me that there is no one at the call centre that can help, they just say sorry and log a ticket. Reached out facebook and was told they can log a query. Tried the whatsapp line and they too can only log a query. They will respond to the query in 24 working hours????????? Oh and the department that emailed me this morning has yet to respond to my emails. So now i have no bed for an indefinite amount of time and no refund to purchase another bed.